Refund policy

You have the right to return your purchase and get a refund. You can request a return or check its status at any time from your account.

RETURNS

You can return items up to 30 days after you receive your order, without giving a reason. Once you've requested your return, please send the items back within 14 days.

Items must be unused and returned in the condition you received them, with their tags and, where reasonably possible, in their original packaging. You can try items on, just as you would in a shop. If an item shows signs of use beyond trying it on, we may deduct the loss in value from your refund.

EXCHANGES

You can exchange your purchase up to 30 days after you receive your order, just like returns. If your bikini doesn't fit, we exchange the size for free: you pay the cost of sending the item back to us, and we pay the cost of sending you the new size.

How to request an exchange: sign in to your account, open the order and request a return. Choose a reason and, in the note field, write what you'd like instead: the product name, size or colour (for example "exchange for size S"). Please check first that it's available on our site. If you forgot to add it, simply reply to the email confirming your return request with the product you want. We send your new item once we receive your return.

ORDER CANCELLATIONS

Orders cannot be cancelled once placed. Our warehouse processes orders very quickly so that we can ship them the same day, or the next working day for orders placed after the daily cut-off. Please check your order carefully before completing checkout. If you change your mind, you can still return the items once you receive them, as described above.

HOW TO RETURN AN ITEM

Return online from your account:

  1. Sign in to your account and open your orders.
  2. Select the order and request a return. Choose the items and the reason, then send your request. You'll receive a confirmation email.
  3. Pack the items with your order number and send the parcel to the return address below. You don't need to wait for our approval.

No account? Print the RETURN FORM, fill it in and include it in your package.

If you don't have a printer, a handwritten note with your order number is enough.

We recommend a tracked shipping method, as we cannot be held responsible for parcels lost in transit.

SHIPPING COSTS

  • Return shipping costs are paid by the customer.
  • Full return: we refund the original shipping cost, up to the price of the cheapest shipping option offered at checkout. For example, if you chose express delivery, we refund only the price of the cheapest option.
  • Partial return: the original shipping cost is not refunded.
  • There are no restocking fees.

REFUNDS

Returned items are always refunded at the full price you paid, using the same payment method as your original order. We issue your refund within 14 days after we receive your return, and we'll send you an email once it's done.

WRONG OR FAULTY ITEM

If you received a wrong or faulty item, contact us on WhatsApp or by email with your order number and a photo. We'll find a solution and cover the costs.

RETURN ADDRESS

Please send your return to this address:

USA
Brazilian Bikini Shop – Attn. Alyssa
262 South Greenwood Ave.
Pasadena, CA 91107
United States

If you have any questions about returns, please contact us.