Adresa sídla spoločnosti: Brazilian Bikini Shop S.A.R.L. 75, Chemin des Collettes, 06800 Cagnes sur mer, Côte D'azur - French Riviera, FRANCÚZSKO
Zapísaná v obchodnom registri pod číslom: R.C.S. ANTIBES 509778270 Základné imanie: 7500 € Identifikačné číslo pre daň z pridanej hodnoty (IČ DPH): FR 36 509778270
Riaditeľ: M. Guatteri Gian Marco
Obchodné podmienky
Last Update: 23/06/2017
Uplatnenie
Predmetom tejto dohody je elektronický predaj výrobkov našej firmy.
Držitel licencie:
Brazilian Bikini Shop SARL, 75 Chemin des Collettes, Cagnes sur Mer, Côte d'Azur, FRANCER.C.S. ANTIBES 509778270 N de GESTION 2009 B 21 - SIRET: 509778270 000 17TVA INTRACOM: FR 36 509778270 – Tel. č.: 0033.9.67.17.01.14
INFORMÁCIE PRE KLIENTOV
Produkty distribuované cez internet našou firmou sú v súlade s obchodným právom, článkom L 111-1 9 (www.BrazilianBikiniShop.com).
Máme zverejnené ceny pre každý product a v každom odkaze. Okrem celkovej ceny tovaru (súčet cien objednaných produktov) a celkovej ceny objednávky (súčet celkovej ceny tovaru a ceny za dopravu), všetky ostatné poplatky si môžete prezrieť v sekcii “Zákazníci” na našej stránke.
V súlade s článkom 5 nájdete túto dohodu v anglickom jazyku. Môžete si ju vytlačiť podľa inštrukcií na našej stránke. Pre dodatočné informácie nás kontaktujte na zákazníckej linke: 0033.9.67.17.01.14
OBCHODNÉ PODMIENKY
The conditions of supply for our Products and prices are subject to availability on our website. Our offers are valid as long as they are available on the website. All information is in accordance with the French Civil Code, article 1369-4.
Skúšobná lehota
V súlade s Obchodným Právom, článkom L121-20 a rezolúciou z 23. Augusta 2001 má zákazník právo na 7 dňovú testovaciu lehotu po obdržaní produktu. Vrámci tejto lehoty má zákazník právo na výmenu tovaru alebo vrátenie peňazí v plnej sume pri zaslaní tovaru na dole uvedenú adresu, avšak poštovné si hradí zákazník. V prípade výmeny bude nový produkt zaslaný do 7 dní od prijatia pôvodného.
Vaše pôvodné produkty posielajte na adresu:
Brazilian Bikini Shop SARL75 Chemin des Collettes 06800 Cagnes sur Mer France
Časti nákupu
Prejdenie na www.BrazilianBikiniShop.com
Riadenie sa inštrukciami na našej stránke
Riadenie sa inštrukciami na vytvorenie uživatelského účtu
Vyplnenie objednávky
Skontrolovanie a opravenie chýb
Potvrdenie objednávky a ceny
Prijatie elektronického potvrdenia z BrazilianBikiniShop.com
Prijatie potvrdenia objednávky, dodacích termínov a možných meškaní
Strhnutie sumy za produkty a poštovné z účtu zákazníka
Prijatie objednávky
V súlade s článkom 1316-1 Francúzskeho občianskeho práva je klient povinný striktne dodržiavať podmienky tejto dohody ohľadom otvárania účtov, vypĺňania formulárov, objednávania produktu, odosielania osobných dát, čísiel kreditných kariet a iných dôverných údajov.
CENY A FAKTÚRY
Všetky naše ceny zahŕňajú daň.
V súlade s článkami L121-18 a L121-19 Obchodného práva je každý zákazník povinný dostať faktúru.
PODMIENKY PLATBY
Všetky platby musia byť vykonané cez PayPal, kartou Visa, MasterCard alebo iným spôsobom, ako napríklad bankovým prevodom alebo poštovou poukážkou.
Informácie o bankovom účte
Všetky informácie o účte klienta sú prenášané cez zabezpečený server PayPalu. Je prísne zakázané zverejňovať tieto informácie na BrazilianBikiniShop.com
V našom systéme sú zobrazené iba informácie o objednávke.
DODANIE
Zákazník môže sledovať stav jeho objednávky cez jeho osobný zabezpečený profil na BrazilianBikiniShop.com.
Pri objednávaní produktu je zákazník povinný zadať adresu dodania.
Ak zákazník nieje prítomný pri dodávke tovaru na uvedenej adrese, bude mu zanechaný odkaz. Zákazník je povinný vyzdvyhnúť si tovar do 10 dní od prijatia tohto odkazu. V prípade expresnej dodávky dostane zákazník odkaz takisto. Po prijatí tohto odkazu by mal zákazník kontaktovať prepravcu a dohodnúť sa na novom dátume dodania. Zákazník má právo na zaslanie produktu hocikde vo svete. Všetky informácie o dodávke zasielame pri objednávke emailom.
BrazilianBikiniShop.com doručuje celosvetovo. Časy dodávky sú vždy približné. Meškania dodávky nie sú príčinou pre odškodnenie, avšak ak produkt nieje doručený ani do 30 dní po predpokladanej dobe dodania, zákazník má právo zrušiť platnosť tejto sumy a právo na kompltné vrátenie peňazí. (okrem prípadu nepredvídateľných problémov, viď. dole)
BrazilianBikiniShop.com má právo zrušiť dodávku v prípade nepredvídateľných problémov ako ozbrojené konflikty, hromadné demonštrácie, záplavi, požiare, nehody, nemožnosť doručenia, …
Vo všetkých prípadoch je doručenie na čas závislé na dodržaní podmienok zákazníkom v súlade s touto dohodou. Produkty môži byť zaslané spoločnostami ako Deutsche Post alebo Chronopost pre expresné doručenie.
Pri dodávke produktu má zákazník právo na podanie sťažnosti alebo odmietnutie prijatia v prípade známok poškodenia na produkte. Všetky takéto sťažnosti by mali byť doručené prepravcovi do 3 dní od prijatia zásielky. Kópia tejto sťažnosti musí biť zaslaná BrazilianBikiniShop.com. V súlade s článkom L133-3 Francúzskeho obchodného práva nemôže byť BrazilianBikiniShop.com zodpovedný za žiadne takéto škody v prípade nedodržaní horeuvedených podmienok
Ak objednaný produkt nespĺňa požiadavky na kvalitu zákazníka, zákazník je povinný to oznámiť do 15 dní.
V prípade oneskorení, poškodení produktu alebo nekvalite produktu nás môže zákazník kontaktovať na linke pre zákazníkov. Ak bol produkt zakúpený online, nieje možné ho reklamovať priamo v našom kamennom obchode.
Produkt bude doručený službou:
Deutsche Post - Odporúčame k dodaniu do celého sveta okrem Francúzska a Talianska.
La Poste - Služba Letter Max pre doručenie do Francúzska a jeho teritórií.
Chronopost - Služba International Express pre dodávku do Francúzska a celého sveta.
SDA - Služba Express pre dodávku do Talianska.
Zákazník obdrží elektronickú správu o odoslaní produktu obsahujúcu aj sledovacie číslo zásielky. Toto číslo môže byť použité na nasledujúcich web stránkach: : www.laposte.fr/csuivi, www.deutschepost.de, www.sda.it a www.chronopost.fr. V prípade že nastanú problémy, prosím kontaktujte listom BrazilianBikiniShop.com a nezabudnite uviesť aj sledovacie číslo.
Prijatie potvrdenia dodávky trvá od 2 do 5 dní.
Po prijatí tohoto potvrdenia má zákazník 10 dní na vyzdvihnutie jeho objednávky na pošte špecifikovanej na potvrdení. V prípade prekročenia tejto lehoty bude produkt odoslaný späť do BrazilianBikiniShop.com. Centrum pre zákazníkov v tomto prípade kontaktuje klienta a ponúkne iné možnosti doručenia, prípadne zrušenie objednávky.
Avšak ak do piatich dní od odoslania produktu nemá zákazník žiadne informácie o jeho doručení, mal by ísť na najbližšiu poštu. Ak nieje schopná poskytnúť informácie o dodávacom systéme (www.coliposte.net www.chronopost.fr), zákazník by mal kontaktovať centrum pre zákazníkov BrazilianBikiniShop.com aby prešetrili dôvod nedoručenia produktu. Čas odpovede je od jedného do troch týždňov od začatia vyšetrovania firmou BrazilianBikiniShop.com.
-Ak sa zásielka nájde, bude znovuzaslaná klientovi
- Ak sa zásielka stratila, finálne rozhodnutie bude ustanovené do 3 týždňov
SŤAŽNOSTI A VRÁTENIE TOVARU
V súlade s článkom 5 a zohľadnením skúšobnej lehoty má zákazník právo vrátiť produkt do 15 dní od jeho obdržania. Produkt musí byť nový, nepoškodený, v kompletnom stave, neoznačený a nepraný.
Po uplynutí 15 dní nebudú sťažnosti príjmané.
Vrátené plavky posielajte na:
Brazilian Bikini Shop SARL – RETURN
1567 Route des Pugets,
Batiment ŕ l'étage de la boulangerie Multari
06700 Saint-Laurent-du-Var,
Côte d'Azur
France
Pre podanie sťažnosti a získanie ďalších informácií nás kontaktujte na:
Brazilian Bikini Shop SARL - COMPLAINTS
1567 Route des Pugets,
Batiment ŕ l'étage de la boulangerie Multari
06700 Saint-Laurent-du-Var,
Côte d'Azur
France
Alebo emailom:
[email protected] V každom prípade prosím uveďte číslo objednávky a dátum objednania.
Všetky náklady a riziká spojené s vrátením objednaných produktov sú zodpovednosťou zákazníka. Ak je produkt vrátený z dôvodu chyby spôsobenej obchodom BrazilianBikiniShop.com, firma hradí všetky náklady na dopravu. V takýchto prípadoch nás prosím o tom informujte na formulári pre vrátenie tovaru.
V prípade platenia po doručení produktu ajkeď už raz bol vyplatený nás prosím informujte. V takomto prípade budú peniaze po skontrolovaní sťažnosti vrátené na Váš účet do 30 dní
Produkt, ktorý bude vrátený poškodený, špinavý alebo nekompletný nebude nahradený našou firmou.
V prípade dodania poškodených výrobkov nás o tom prosím informujte na návratovom formulári. Po prijatí produktu bude toto skontrolované a potvrdené poprípade zamietnuté. Produkty objednané online nieje možné vrátiť v našich kamenných obchodoch. Ak je vrátenie produktu zapríčinené firmou BrazilianBikiniShop.com, všetky náklady spojené s dopravou budú pripísané na klientov účet
Produkt, ktorý bude vrátený poškodený, špinavý alebo nekompletný nebude nahradený našou firmou.
BEZPEČNOSŤ ELEKTRONICKÝCH SÚBOROV A INFORMÁCIÍ
BrazilianBikiniShop.com má elektronickú databázu obsahujúcu všetkých našich klientov. Pri objednávke od nového klienta príde k uloženiu týchto dát do horeuvedenej databázy. Toto nám môže pomôcť pri poskytovaní ďalších služieb zákazníkovy, ako napríklad ponuka zliav alebo podpora pri zakúpených produktoch. Táto databáza je navrhnutá v súlade s Deklaráciou o bezpečnosti dát z 6. Januára 1978 a jej neskorším znením z 6. Augusta 2004.
Ak zákazník nesúhlasí s uchovaním jeho osobných informácií, má právo o to požiadať v súlade s príslušnými zákonmi kontaktovaním firmy BrazilianBikiniShop.com na adrese:
Brazilian Bikini Shop SARL 75 Chemin des Collettes 06800 Cagnes sur Mer France
Zákazník si môže vybrať či chce, alebo nie príjmať informácie o uskutočnených transakciách na jeho emailovú adresu. Môže tak učiniť pri registrácii alebo úprave jeho konta.
Ak si zákazník neželá príjmať takéto informácie, môže nás kontaktovať na: [email protected]
Personal Data / PRIVACY POLICY
Our commitments with regards to protecting your personal data
So that you are able to browse on our website with peace of mind, we, BRAZILIAN BIKINI SHOP, as the data controller, will explain to you how we collect, process and use your personal data in order to provide you with new, daily services in keeping with your rights.
We protect your privacy by ensuring the protection, confidentiality, non-alteration, availability and security of your personal data which you have given us over all of our channels of communication.
We are taking all of the necessary measures in order to:
provide you with clear and transparent information about the way in which your personal data will be collected and processed;
implement all the technical and organisational measures necessary to protect your personal data against disclosure, loss, alteration or access by an unauthorised third party;
only store your personal data for the required amount of time for the purposes of processing or specific services;
give you the option to access and modify your personal data that we process at any time, via your personal area on our websites.
To achieve these objectives, we have implemented appropriate technical and organisational measures in order to ensure that processing is in accordance with the applicable law concerning the protection of personal data.
When do we collect your personal data?
Your personal data can be collected when:
you create an account on our websites or mobile applications;
you visit our websites which may use cookies;
you add products to your shopping basket;
you buy our products online;
you subscribe to our newsletter or alerts;
you request a return;
you contact customer service via any form of communication at your disposal, such as email, instant messaging, etc;
you take part in a promotional competition;
you write a comment or a review about an item;
you share a review with a friend by email from an item description page;
you share a review on Facebook, Google +, Twitter, Delicious, Instagram, Snapchat or Pinterest from an item description page;
you fill out an input form or questionnaire on our websites or mobile applications;
What personal data do we collect?
We collect data that you give us within the context of our business relationship, in particular:
when you create a client or prospect account and you join a loyalty programme;
while your orders, returns and complaints are being managed;
when you contact our customer service;
when you take part in a promotional competition.
Cases where data collection is strictly necessary in order to provide you with a service are marked with an asterisk and generally require your surname, name, address, email address, landline or mobile number and date of birth.
We also collect personal data when you buy our products or when you use our services. In particular, we collect data concerning the amount and the nature of your purchases as well as information about your orders, your payments and your customer or prospect path on our online services.
In accordance with this regulation, we do not collect data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic personal data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation.
These categories of personal data are never collected or processed by BRAZILIAN BIKINI SHOP.
How do we use your data?
We process your personal data in a transparent and secure way. Your personal data is collected for the purposes detailed below.
Managing our obligations to our clients
Managing orders, deliveries and returns
As part of fulfilling our obligations to our clients, we collect and process your personal data in order to manage our business relationship, especially with regards to managing purchases and orders, delivering your products, handling your potential returns and offering services and promotional offers which may be of interest to you. This data helps us to improve your experience of buying online, as referred to below.
Managing the customer relationship/Loyalty programme
We use and store your personal data in order to update our customer files and offer you personalised, tailored services. We offer you the opportunity to join our loyalty programme in order to offer you goods and services which match, as far as possible, your consumption habits and interests.
Communicating with you
We collect and store your personal data in order to communicate with you about your orders, your payments or your complaints to customer service.
Improving your customer experience
We analyse your personal data in order to improve your customer experience. Unless you object, this analysis enables us to offer you innovative products, additional or promotional offers or display advertisements which match, as far as possible, your consumption habits and interests.
Targeted advertising partners
BRAZILIAN BIKINI SHOP collects and analyses your data for marketing purposes (profiling), with the help of specialised service providers. In doing so, your data is converted into detailed, pseudonymised profiles (in other words, you cannot be personally identified in these profiles while advertising content is displayed during your internet browsing) to be used by our shops and our business partners with the aim of displaying online advertising campaigns targeting your interests and allowing you to benefit from offers which correspond to your consumption habits.
If you do not want to receive our targeted advertisements or those of our partners, you have several options available which allow you to disable this feature:
in your "My Account" area, go to the "My newsletters and alerts" section;
on your mobile device, activate the Limit Ad Tracking in your iOS phone settings or, on your Android phone, the setting which allows you to disable personalised advertisements.
Legal or regulatory requirements
We may be need to pass on your personal data in the event of legitimate requests by public authorities, particularly to meet requirements regarding national security, the fight against fraud or in accordance with the law.
Fraud prevention and the fright against fraud
The data collected is also used for fraud prevention and the fight against fraud, particularly with bank cards. BRAZILIAN BIKINI SHOP reserves the right to check the personal data given by the client when placing an order and to adopt all the measures judged necessary to verify that the person whose account is debited is in fact the person placing the order, in order to avoid any fraudulent payments. Proof of identity or proof of address may be required for this verification.
If there is no positive response from the customer, BRAZILIAN BIKINI SHOP reserves the right to cancel the order placed by the customer.
Debt collection
When the total amount of money due is not paid by the customer, it becomes outstanding debt. To this end, we may need to pass on your personal data to our debt collection service provider.
Other cases
In any other cases, you will be informed about the processing that BRAZILIAN BIKINI SHOP is planning to do.
Who are the recipients of your personal data?
We ensure that only authorised persons within BRAZILIAN BIKINI SHOP can access your personal data when this access is necessary for our business relationship.
Our service providers and targeted advertising providers can also be recipients of personal data that is strictly necessary for the provision of services that we will have entrusted them with (for example: delivery and return of your products to our warehouse, payment online, targeted promotional campaigns, debt collection, prevention and fight against fraud).
Where is your personal data stored?
The data is stored in accordance with French legislation and European regulation.
We may need to share personal data with other companies that is necessary for implementing services which you have acquired or subscribed to (examples: home delivery, collection point). A contract is required for operations with a service provider which receives your data in order to ensure the protection of your data and the respect of your rights.
If our service provider acts outside of the European Union, we protect the confidentiality of your personal data and your rights by using the data protection clauses recommended by the European Commission.
The period for which the data is stored follows the French Data Protection Authority's (CNIL) recommendations and/or complies with the legal obligations:
Data about your client account and your loyalty programme; Behavioural segmentation data : 5 years starting from the end of the relationship with the customer.
Proof of identity provided in the context of exercising the right to query, to access, to rectification or to object : 1 year starting from the date of receipt by BRAZILIAN BIKINI SHOP
Bank information (bank details/IBAN) : 10 years starting from the end of the business relationship with the customer.
Cookies : 24 months for Google Analytics and Facebook cookies and 13 months for all other cookies starting from when they are stored on the user's device.
Purchasing data : 5 years starting from the end of the relationship with the customer.
Prospects' data : 5 years from the end of relationship with the prospect.
At the end of these periods, we can then archive the data, notably to meet the limitation periods of legal and tax rules and those of legal proceedings.
Cookie management
Upon visiting our website, we may need to store cookies, if you accept, on your computer, through your web browser. During the period of validity or storage, cookies enable us to identify your computer during your next visits. BRAZILIAN BIKINI SHOP partners and service providers, or third-party companies, may also need to store cookies on your computer. Some cookies are essential for navigating our website, in particular for the successful running of the ordering process therefore, deleting them can cause problems. Only the transmitter of a cookie may read or modify data contained in the cookie.
Below you will find information concerning the cookies which may be stored on your computer while you are visiting BRAZILIAN BIKINI SHOP web pages, as well as how you can delete/refuse to accept these cookies on your computer.
Google Analytics : Analysis/measure (Agreement Status : No opt-out procedure)
Viméo (video player)
Thanks to the settings on your web browser, you can simply and freely choose to accept or refuse the storage of cookies on your computer at any time. You can configure your web browser as you wish, so that cookies are either accepted and stored on your computer or, on the contrary, refused.
You can configure your web browser in such a way:
That accepting or refusing a cookie is periodically suggested to you, before the cookie is able to be stored;
That you can systematically refuse the storage of cookies on your computer
Warning: All configuration that you set up on your web browser with regards to accepting or refusing cookies may modify your web browsing, and certain services require the use of cookies as part of your access conditions. If you choose to refuse the storage of cookies on your computer or if you delete those which were stored, we accept no responsibility for the effects linked to the corrupted operation of our services, resulting from us not being able to store or consult the necessary cookies, that you have refused or deleted, for the operation of services.
How do you set your preferences, according to the browser you use?
Every browser has a different configuration. It is generally described in the help menu of your web browser. Therefore, we recommend that you read it so that you know how to modify your cookie preferences.
BRAZILIAN BIKINI SHOP has made a module available for website users enabling them to object to cookies stored on the website. To do this, the user can click on the "Customise" button on the information notification stating the purpose of the stored cookies, or click on the "My Account" tab, in the "My cookies" section. The user can modify their preferences at any time via the "My cookies" section.
Disabling via an interprofessional platform
You can also log onto the Youronlinechoices website which is offered by digital advertising professionals who are all part of the EDAA (European Digital Advertising Alliance) and which is managed in France by the Interactive Advertising Bureau France. This European platform is shared on the internet by hundreds of advertising professionals. It consists of a centralised interface enabling you to accept or refuse cookies which are likely to be used in order to adapt the advertisements that may be displayed on your device's browser: http://www.youronlinechoices.com/uk/your-ad-choices
BRAZILIAN BIKINI SHOP informs the user that this procedure does not prevent advertisements being displayed on internet sites that you visit. It only blocks the technology which allows for advertisements to be adapted to your interests.
Web Beacons
BRAZILIAN BIKINI SHOP uses web beacons on some of its website pages which allow it to count the number of visitors to the page. These web beacons can be used with some of our business partners, particularly in order to measure and improve the efficiency of certain advertisements. The data collected via these web beacons is anonymous and helps us to know how frequently visited certain website pages are, in order to better assist the website users.
Social network plug-ins
The website uses social media plug-ins, such as Facebook, Twitter (hereinafter "Social Networks"). For example, if the user is connected to Facebook while they are browsing the website, Facebook can directly link their visit to their Facebook user account, even if the user has not used the share button. If the user interacts through plug-ins, for example, by clicking on the "like" button or by leaving a comment, the corresponding information will be sent and stored on a Facebook server. It will be published on the user's Facebook account.
BRAZILIAN BIKINI SHOP does not manage the data collected by Social Networks via the buttons. The user should read the data protection policy published by the relevant Social Networks in order to understand the modalities of processing and the uses of collected data by these networks, as well as the configuration options available to protect their privacy. If the user does not want the Social Network to link the collected data from BRAZILIAN BIKINI SHOP to their Social Network user account, they must log out of the Social Network before visiting the website.
How can you exercise your rights?
You have the following rights, which allow you to control how we use your personal data:
the right to object to the processing of your personal data;
the right of access to the personal data that we process;
the right to rectify it;
the right to erasure;
the right to data portability;
the right to restriction of processing;
the right to provide instructions regarding the storage, erasure and communication of your personal data after your death.
by post, including a copy of any identity documents addressed to:
BRAZILIAN BIKINI SHOP
1572 Route des pugets,
06700 Saint-Laurent-du-Var
FRANCE
If you would like more detailed information about these rights, please contact us on the addresses mentioned above.
We reply to your requests as quickly as possible and in any case, within one month upon receipt of your request.
Our data security measures
Our security and confidentiality commitments
Respecting your rights to the protection, security and confidentiality of your data is our priority.
BRAZILIAN BIKINI SHOP has put technical and organisational security measures in place, adapted to the sensitivity level of the personal data, in order to protect it against any malicious breaches, any losses, alteration or disclosure to unauthorised third parties.
When creating, designing, selecting and using our services which are based on personal data, BRAZILIAN BIKINI SHOP factors in the right to the protection of personal data, from the very beginning.
For this reason, for example, we will carry out pseudonymisation or anonymisation, depending on the case, of personal data as soon as it is possible or necessary.
As all personal data is confidential, access to it is restricted to BRAZILIAN BIKINI SHOP employees or service providers working on the BRAZILIAN BIKINI SHOP account who need it to carry out their tasks. All people who have access to your data are bound by a confidentiality obligation and face disciplinary measures or other sanctions if they do not comply with these obligations.
A contract is required for operations with recipient third-parties in order to ensure the protection of your personal data and the respect of your rights.
We are fully committed to adequately protecting the personal data that you have entrusted us with. For the purposes of continual security and protection, we encourage you to exercise caution in order to prevent all unauthorised access to your personal data and to protect your devices (computer, smartphone, tablet) against any unwanted, even malicious, access, by using a strong password, which we recommend you change regularly. If you share a device, we recommend that you log off after each use.
Our data protection officer
Our data protection officer (DPO) is available to answer any of your questions at the following address: [email protected]
Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an email to [email protected] or or call us on +421 2 33323497
