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שאלות נפוצות

-מעקב:
כיצד לעקוב אחרי ההזמנה?
האם ניתן לעקוב אחרי ההזמנה אונליין?
ניתן למצוא את מספר המעקב בהיסטוריית ההזמנות של החשבון שלך, הקליקי כאן: "היסטוריית הזמנות".

-החלפת מידות:
אם הביקיני לא מתאים לי, האם ניתן להחליף את המידה או את הדגם?
כן, החלפות המידה והדגם הן בחינם. נא לקרוא את העמוד "החלפות מידות".

-החזר כספי:
האם ניתן להחזיר את הקניה?
כן, אנחנו נותנים זיכוי מלא על ההזמנה, אך אנחנו לא מחזירים את דמי המשלוח. נא לקרוא את העמוד "החזרים".

-מידות שונות:
האם ניתן לקנות מידות שונות זו מזו של החלק העליון והתחתון ?
כדי לקנות רק את החזיה, רק תחתונים או לשלב בין מידות שונות של החלק העליון והתחתון, נא לבקר בקטגוריות של "בגדי ים - חלק עליון" ו"בגדי ים - חלק תחתון".

-משלוח:
האם אתם שולחים למדינה שלי?
כן, אנחנו שולחים הזמנות בכל העולם. נא לקרוא את העמוד "משלוחים".


שאלות אחרות:
לכל שאלה אחרת ניתן לפנות אלינו:
אי-מייל: info@brazilianbikinishop.com
טלפון: 03 372 6411 - 14h00 > 23h00 - GMT+1 Paris

או מלאו את הטופס הבא:

Orders

How do I place an order?

Please read this page: "How to order"


Where is my order?

Your tracking number will be sent by email. You can also find it in the order history of your account: Order History login and click on "View Order" to get the tracking info.


How long does the order take to arrive?

We can ship by Express shipping or registered shipping. To see the delivery times for your address, please read the "Shipping" page.


Can I add more items to my order?

If you haven't paid for your order, then it is still possible to add more items. Please contact Customer Services for this.
Place more items creating a new order with free shipping


The item I want is out of stock. Will you receive more?

We are not sure if we will have it back in stock. It depends on the factory. We advice you to create an alert on the product page. Click on your size, insert your email, save and you will be notified as soon as we have it in stock again.


I placed an order but I want to cancel it, how can I do that?

If the order is not yet payed,Just go to your account, click on the order number and you will be able to cancel it.
If the order was paid, it is not possible to cancel it anymore. Please return it as soon you get it.


Can I buy different sizes for the top and bottom?

Many models allow you to buy different sizes for top and bottom. You can do this when the product page displays sizes for top and bottom.
You can also buy top and bottoms as separates, please check the following categories: top and bottom.

Exchanges

In case it doesn't fit me or if I do not like an item, can I change it?

  • Click on "My Account", sign in to access your order history, and then click on "Make an Exchange or Return" for the order concerned.

  • Select the product(s) to be exchanged or returned, and then confirm (or change) your delivery address and validate.

  • Print the "Request for Return" page and include it in your package. If you do not have a printer, use a separate sheet of paper to specify the reference number of the exchange, which is indicated on the return form.

  • Returned products must be in a brand new condition, unworn (except to try them on) and in their original package. Swimwear must be returned in a clean condition and with the protective hygiene strip and tags in place.

  • Return the item(s) to the address shown on the return form. You can return the items via registered mail (strongly recommended) or standard mail (not recommended as it cannot be tracked).

  • The exchange will be processed upon receipt of your return package.


  • What is the deadline for exchanges?

    No stress, you can exchange your purchase for up to 100 days from the purchase date.


    To which address should I send the exchange to?

    The address will be shown on the return form generated by the system.


    Am I responsible for shipping costs?

    Yes, the returning fees are the client's** responsibility; we pay to send you the new items.

    ** Except if you have paid with paypal. In fact paypal can refund you the returning fees, depending of your country, please read this page: https://www.paypal.com/us/webapps/mpp/returns


    I received the wrong size, what do I do now?

    Please contact our Customer Services by email and provide photos of the product you have received.


    Can I just change the top / bottom of the bikini?

    This can be done if the bikini brand allows you to. To find out, go to the product page and see if buying different sizes for top and bottom can be done. If it is only possible to buy the bikini in one single size then it is not possible to exchange just one piece of the bikini set.


    Is it possible to speed up the exchange?

    To expedite the exchange process, we suggest the following options:

    1 - Notify us of the tracking number of the package you are returning. We will ship your new order without waiting for your return package.

    2 - Immediate exchange: Place and pay for a new order. The order will be processed immediately. For faster delivery, you can choose express delivery. When we receive your returned items, we will issue a full refund, including any shipping costs (those paid for your previous order).


    I cannot create the exchange form, now what do I do?

    It should be possible if the exchange period has not exceeded the 100 days. If you have any problems filling out the exchange form, please contact Customer Services.

    Returns

    If the item doesn't fit me or if I don't like it, can I return it?

    • No worries, you can exchange your purchase for up to 100 days from the purchase date. If the problem is because the bikini does not fit, we do free size or model exchanges, please read the "Size Exchange" page.
    • Click on "My Account", sign in to access your order history, and then click on "Make an Exchange or Return" for the order concerned.
    • Select the product(s) to be exchanged or returned then confirm (or change) your delivery address and validate.
    • Print the "Request for Return" page and include it in your package. If you do not have a printer, use a separate sheet of paper to specify the reference number of the return, which is indicated on the return form.
    • Returned products must be in brand new condition, unworn (except to try them on) and in their original package. Swimwear must be returned in clean condition and with the protective hygiene strip and tags in place.
    • Return the item(s) to the address indicated on the return form. You can return the items via registered mail (strongly recommended) or standard mail (not recommended as it cannot be tracked).
    • The refund will be processed upon receipt of your returned package.


    What is the deadline for return?

    You have the right to cancel the purchase of goods without having to give a reason at any time within a "cooling off period" of 30 days.


    To which address should I return the product/order?

    The address will be present in the return form generated by the system.


    Are the returning shipping costs my responsibility?

    Yes, the returning fees are the client's responsibility; we pay carriage for the new items.


    How long does it take to receive a refund?

    In most cases the refunds are processed within 7 working days (once the item(s) have been received us).


    Can I just return the top / bottom of the bikini?

    This can be done if the bikini brand allows you to. To find out, go to the product page and see if buying different sizes for top and bottom can be done. If it is only possible to buy the bikini in one single size then it is not possible to exchange just one piece of the bikini set.


    I am not able to create the return form, what can I do?

    It should be possible if the return period has not exceeded the 30 days. If you have any problems filling out the return form, please contact Customer Services.

    Shipping

    Where do you ship the products from?

    We ship from France.


    Do you ship to my country?

    We ship worldwide.


    How can I obtain the free-shipping offer?

    We pay the shipping costs when an order is over a certain value. You can see all the shipping information on the following page: http://www.brazilianbikinishop.com/en/viewpage/shipping-13.html


    Where is my order?

    The tracking number will be sent by email. You can also find it the order history of your account: Order History - login and click on view order to find the tracking info.

    Payment

    How can I pay?

    Buy your bikini with confidence at BrazilianBikiniShop.com

    Upon confirmation of your shopping cart, you can choose freely between different payment methods. You can use any of the following options: Credit Card (Visa, Master Card, American Express...), PayPal, Bank Transfer, Money Order.

    Each solution is fully secure. They meet the different needs and expectations of our clients.


    Can I change the payment method?

    Once you have submitted your order it is no longer possible to change the payment method. You can restart a new order or contact our Customer Services for help.


    I did not include the security code, has the payment been validated?

    You can check this at your account on the site. If your order is "payment received" it means that your payment has been accepted.


    I placed an order and paid for it but I decided I want to cancel it, how can I do that?

    You can cancel the order at your account on the site (top right of any page).

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