We reply to emails in 24 to 48 hours from Monday to Friday.
FAQ (Frequently Asked Questions)
Q. How to track my order ?
A. The tracking number will be sent by email. You can also find it the order history of your account: Order History login and click on view order to get the tracking info.
HOW TO ORDER:
Q. How to make an order ?
A. Please read this page: "How to order"
Q. The bikini does not fit, it is possible to exchange the size or the model ?
A. No stress, you have 100 days to exchange your order, please read the page: "size exchange"
Q. Returns are accepted ?
A. Yes, you have 30 days to return your order, please read the page: "returns"
Q. It is possible to buy different size for the top and the bottom ?
A. Yes, it is possible, you can buy bottoms in the category: "bottom"and tops in the category "tops ", there will be more choice soon.
Q. Do you ship to my country ?
A. Yes, we ship to worlwide, please read the page "shipping"
Q. What is the delivery time ?
A. We can ship by Express shipping and by registered shipping, to see the delivery time for your address, please read the page "shipping"
I DON'T HAVE A PAYPAL ACCOUNT
Q. I have credit/debit card but I do not have PayPal account. What can I do?
A. We accept Mastercard, Visa, Maestro, Visa electron and Visa Debit cards. Other cards as AMEX and Discover are accepted with PayPal. Paypal now offers payments without having PayPal account, please read this page: "how to order with a credit card but without a paypal account"
OUT OF STOCK
Q. My size is missing, how to be notified when restocked ?
A. Please click on the size you want, enter your email address and we'll let you know when the size you are looking for becomes available! You can also Subscribe to the Newsletter to be notified of new stock updates and special offers.
Q. What are the models with a padded top?
A. You can use the filters "Padded top" and "Top without padding" available on the left of the category.
Q. I am interested in becoming a Reseller Partner, it is possible?
A. At the moment we don't wholesale.
If you have any enquiries, please contact our sales team.
Our sales team speak English, French, Italian, Portuguese, Spanish, German, Dutch and Bulgarian.
Phone: 0033.9.67.17.01.14 - Monday to Friday from 9h30 AM to 3h45 PM (European Time zone)
Or better, complete the form below: